How we work with freelancers and service providers

Much of the work across our brands is done together with freelancers and specialist service providers: designers, developers, writers, photographers, IT specialists. We depend on them, and we want working with us to be something they’d recommend to a colleague.

So we wrote down what you can expect.

Before the work starts

• A written brief that explains the goal, not just the task.
• A realistic timeline, agreed together rather than imposed.
• Clear terms in writing: scope, fee, payment date and rights of use.

While we work together

• One named contact who can actually make decisions.
• Feedback that is specific, timely and collected in one place, not scattered across twelve e-mails.
• Changes to the scope are discussed and priced, never quietly added.

Being a good client is underrated. It’s also the best way to find people who want to work with you again.

When the work is done

• Invoices paid on the agreed date, without reminders.
• Credit where it’s due, in public too if you’d like it.
• An honest conversation about what worked and what didn’t, in both directions.

Interested?

We keep a small pool of freelancers we like to call first. If your work fits one of the fields on our careers page, send us a short introduction and a few examples.